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Returns and Delivery

WE AIM TO DELIVER YOUR PARCELS WITHIN 2-3 WORKING DAYS, HOWEVER AT THIS BUSY TIME OF YEAR, PLEASE BE PATIENT, AS SOME DELAYS MAY OCCUR.

DELIVERY CHARGES are as follows

Order value up to                             Delivery 2-3 Days         Next Working Day* (Order placed by 11am)
                   £50.00                             £5.50                             Unfortunately we have not been able to rely on the couriers to deliver  
                   £100.00                           £8.00                             our parcels next day so we have decided to remove this option for the time being
                   £150.00                           £10.00                           
    Above     £150.00                           £12.00                           

*Next day delivery is available for UK mainland (England, Scotland and Wales excluding Scottish Highlands and all Islands

For any other delivery requirements please contact us on 01473 272300 or email us.
Wholesalefloristdirect.co.uk will always make every effort to deliver on time, however some orders may be delayed due to factors out of our control, such as bank holidays, bad weather conditions, traffic and postal/courier strikes.
Orders placed after 11am Friday, Saturday and Sunday will be processed and shipped on Monday

Cancellation and payment.

Once an Order has been placed it can't be cancelled or amended without prior permission from wholesale florist direct.
You are able to change errors in your order up until the point that you proceed  with the payment.
It is your responsibility to enter a correct email address and contact information in order for wholesalefloristdirect.co.uk to keep you updated on your order.
wholesalefloristdirect.co.uk accepts no liability if a delivery is delayed because you have not given us the correct payment details.

Returns

In the unfortunate situation you wish to return an item you have purchased please email us at wholesalefloristdirect@gmail.com or give us a call on 01473 272300 so we can discuss this with yourselves.
We will give a full refund on any unsuitable good returned to us within seven days of receipt. please put this in an email to us of your intentions to return any goods prior to actually returning said goods.
Goods must be returned in original unopened packaging and return postage costs will be at your own expense. this does not affect your statutory rights.

Claims
The carriers must be notified at the time of delivery, of any goods received damaged.
Damage to postal deliveries must be reported to wholesale florist direct within 48hrs of receipt
it should be noted that we are not insured with couriers for sending glass or ceramics

Liability
Certain items are sharp or can contain substances and chemicals to be used with care. Therefore NO liability will be accepted for misuse by wholesalefloristdirect.